This Privacy Policy explains how Cleaners Sutton collects, uses, stores, and shares personal data relating to customers and prospective customers in the Sutton area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Sutton customers and prospective customers located in the Sutton area who contact us, request a quotation, book a service, or otherwise interact with us in connection with our cleaning services. It covers personal data collected online, by phone, in person, or through any other communication channels that we use.
Cleaners Sutton is the data controller in respect of the personal data that we collect and process about you for the purposes described in this Privacy Policy. As data controller, we determine the purposes and means of the processing of your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
We only collect personal data that is necessary to provide and manage our cleaning services and to operate our business. The types of personal data we may collect include:
Identification and contact details such as your name, postal address, service address, billing address, and other contact details necessary to communicate with you.
Communication data such as the content of your messages, enquiries, feedback, and any correspondence with us, including the date, time, and method of communication.
Service-related information such as details of the services you request or purchase, dates and times of appointments, property access instructions, and any specific service preferences you share with us.
Payment-related information such as payment method, payment status, and transaction details. We do not store your full card details if payment is taken via a secure payment processor.
Technical and usage data where applicable, such as basic information about how you access our website or online forms, including device information, approximate location, and pages visited. This information is usually collected through cookies or similar technologies where permitted by law.
We may collect your personal data through different methods, including:
When you contact us directly by phone, through an online enquiry form, or in person to request information, a quotation, or a booking.
When you enter into a contract for our cleaning services or update your details during the course of our relationship.
When we receive information from third party service providers, such as payment processors, who help us manage bookings or process payments.
When you use our website or digital tools, where data may be collected automatically through cookies and similar technologies, subject to your preferences.
We process your personal data only where we have a lawful basis under data protection laws. The lawful bases we rely on include:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, arrange appointments, and manage billing and payments.
Legal obligation. We may process your personal data where it is necessary to comply with legal obligations, such as maintaining financial and tax records or responding to lawful requests from public authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries and complaints, and protecting our business and property.
Consent. In certain limited circumstances, we may rely on your consent, for example in relation to certain forms of electronic marketing where required by law. Where we rely on consent, you are free to withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage our cleaning services, including arranging bookings, allocating staff, and accessing your premises.
To communicate with you about your enquiries, bookings, changes to appointments, and any issues relating to the services we provide.
To process payments, issue invoices, and maintain appropriate financial and accounting records.
To handle complaints, queries, and disputes, and to provide customer support.
To improve our services, operations, and customer experience, including through analysis of service performance and customer feedback.
To comply with legal and regulatory requirements, including record keeping and responding to lawful requests.
To protect our rights, property, and safety, and the rights, property, and safety of our staff and customers.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Categories of processors and third party recipients may include:
Payment processing providers who handle card and electronic payments securely.
IT and hosting providers who store data and provide technical support for our systems and website.
Customer management and booking system providers that help us organise and manage appointments and customer records.
Professional advisers such as accountants or legal advisers where necessary for the management of our business and to comply with legal obligations.
We may also share personal data with public authorities or law enforcement agencies where required by law or where necessary to protect our legal rights.
If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using standard contractual clauses or relying on adequacy decisions where available.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we keep customer records for the duration of the service relationship and for a reasonable period afterwards to deal with any queries, disputes, or warranty issues. We may retain certain data for longer periods where required by law, such as tax and financial records that must be kept for a specified number of years.
When personal data is no longer needed, we will take appropriate steps to delete or anonymise it securely.
We take appropriate technical and organisational measures to protect the personal data we process against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and regular review of our procedures. While we strive to protect your personal data, no system can be completely secure, and you acknowledge that the security of data transmitted over the internet cannot be guaranteed.
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. Your rights include:
Right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data.
Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or completed.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations.
Right to data portability. In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format and to request that we transmit it to another controller.
Right to object. You may have the right to object to the processing of your personal data where we rely on legitimate interests or where your data is processed for direct marketing.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, you can contact us using the contact details available on our website or other communication channels. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, you are encouraged to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
There is no need to burn a hole in your pocket when hiring professional cleaners Sutton for your cleaning needs. Simply call us today and get your biggest discount!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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