These Terms and Conditions set out the basis on which Cleaners Sutton provides domestic and commercial cleaning services in Sutton and surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business or organisation that requests or receives cleaning services from Cleaners Sutton.
Company, we, us or our means Cleaners Sutton, the cleaning service provider.
Service or Services means any cleaning service supplied by us, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, office cleaning, deep cleaning, and related services.
Cleaner means an employee, subcontractor or representative engaged by the Company to carry out the Services.
Premises means the property or location where the Services are to be performed.
2.1 The Company will provide the Services as described at the time of booking, as confirmed in the booking confirmation. The description may include the type of cleaning, the approximate duration, and any agreed additional tasks.
2.2 The Client is responsible for providing accurate information about the Premises, including size, condition, parking arrangements and any specific access instructions. If the information provided is incomplete or inaccurate, the Company may adjust the fee or decline to carry out the Service.
2.3 The Services do not include any tasks that involve working at unsafe heights, heavy lifting of items beyond reasonable manual handling limits, specialised stain removal that requires trade only chemicals, pest control, or any activity that could put the Cleaner, the Premises or the Client at unreasonable risk.
2.4 The Company reserves the right to amend the Services where necessary to comply with health and safety requirements or applicable laws.
3.1 Cleaners Sutton provides cleaning services primarily within Sutton and nearby districts. Acceptance of a booking is subject to the Premises being within the Company’s operational coverage at the time of the booking.
3.2 Additional travel charges may apply for Premises located outside the usual service radius. Any such charges will be notified to the Client before confirmation of the booking.
4.1 A booking request may be made by the Client through the Company’s booking channels. The Client must provide all required details, including name, property address, preferred date and time, and a description of the required Services.
4.2 A booking is only confirmed once the Company has explicitly accepted it and issued a booking confirmation. Provisional quotes or discussions do not constitute a confirmed booking.
4.3 The Company reserves the right to refuse any booking request. Reasons may include, but are not limited to, lack of availability, safety concerns, unpaid previous invoices or unsuitability of the Premises for cleaning.
4.4 The Client must ensure that there is clear and safe access to the Premises at the agreed time. Any keys or access codes provided to the Company must be valid and tested by the Client in advance.
4.5 For regular cleaning Services, the Client and the Company may agree a recurring schedule. Any changes to the agreed schedule must be communicated in accordance with the cancellation and amendment provisions in these Terms and Conditions.
5.1 The Client must ensure that the Premises are safe for work, including providing adequate lighting, running water, safe electricity supply and clear access to the areas to be cleaned.
5.2 The Client must inform the Company in advance of any health and safety risks, including hazardous materials, loose carpets, broken glass, or any other conditions that might present a risk to the Cleaner.
5.3 The Client must remove or securely store any valuable, fragile or irreplaceable items before the start of the Service. The Company will not be responsible for such items that are left in exposed or vulnerable locations.
5.4 The Client agrees not to directly engage or employ any Cleaner introduced by the Company for private work, without the Company’s prior written consent. If the Client wishes to engage a Cleaner directly, a referral or introduction fee may be payable to the Company.
6.1 All prices for Services are quoted in pounds sterling and are exclusive of any applicable taxes unless clearly stated otherwise.
6.2 The price for the Service will be confirmed at the time of booking, based on the information provided by the Client. If, on arrival, the Premises or required work differ substantially from the description given, the Company may adjust the price or offer to perform a reduced scope of work.
6.3 The Client may be required to pay a deposit or pre authorisation in order to secure the booking. The Company will inform the Client of any such requirement before confirming the booking.
6.4 Unless otherwise agreed in writing, payment for one off Services is due immediately upon completion of the work. For regular services, payment terms will be set out in the booking confirmation or invoice.
6.5 The Company accepts payment by the methods indicated during the booking process. Cash payments, where accepted, must be made directly to the Company or its authorised representative, not to individual Cleaners for personal use.
6.6 If the Client fails to make any payment on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of collection, including legal fees.
6.7 The Company may suspend or cancel any further Services where an invoice remains unpaid beyond the agreed terms.
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period and any applicable charges will be stated in the booking confirmation or communicated to the Client at the time of booking.
7.2 If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee up to the full value of the booked Service, to cover the Cleaner’s reserved time and any associated costs.
7.3 If the Cleaner is unable to gain access to the Premises at the agreed time, due to incorrect keys, locked doors, parking restrictions or the Client’s absence, the visit may be treated as a late cancellation and the applicable cancellation fee may be charged.
7.4 The Company will use reasonable endeavours to honour the agreed appointment time, but timings are approximate and may be affected by traffic, weather or earlier appointments. Where there is a significant delay or need to reschedule, the Company will inform the Client as soon as reasonably possible.
7.5 The Company reserves the right to cancel any booking at its discretion, including for reasons of safety, non payment, abusive behaviour or other material breach of these Terms and Conditions by the Client. In such cases, the Company will refund any pre paid sums for Services not yet provided, except where the cancellation is due to the Client’s breach.
8.1 The Company aims to provide a high standard of cleaning services and to meet reasonable expectations based on the agreed scope of work.
8.2 The Client should inspect the work as soon as reasonably possible after completion. If the Client is dissatisfied with any aspect of the Service, they must notify the Company within a reasonable period, usually within 24 hours of the visit, providing details and where possible photographs.
8.3 Where a complaint is justified and related to a failure to meet the agreed standard, the Company may at its discretion arrange a re clean of the affected areas, offer a partial credit or apply another appropriate remedy. Any re clean will be limited to the same scope and areas as originally booked.
8.4 The Company is not responsible for any pre existing damage, wear and tear, or defects that become more visible after cleaning. This may include but is not limited to worn fabrics, discoloured grout, permanent stains, or deterioration that cannot be remedied by normal cleaning methods.
9.1 The Company will exercise reasonable care and skill in the performance of the Services. However, the Company’s liability is limited as set out in this clause.
9.2 The Company maintains appropriate insurance cover in relation to its cleaning operations. Details of cover may be provided upon reasonable request.
9.3 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business or loss of opportunity, arising out of or in connection with the Services.
9.4 The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, will be limited to the lesser of the amount paid by the Client for the specific Service giving rise to the claim or the limit of the Company’s insurance cover for the relevant type of loss.
9.5 The Company will not be liable for any loss or damage where the Client fails to secure valuables, where items are fragile or in poor condition, or where the damage arises from the use of cleaning products that the Client has supplied or specifically requested.
9.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under applicable law.
10.1 The Company complies with applicable UK regulations relating to waste management and disposal, including any requirements for the separation and safe handling of general and recyclable waste.
10.2 Unless specifically agreed as part of the Service, the Company does not provide removal or transportation of large quantities of household waste, construction debris, hazardous waste or electrical items. Such materials must be disposed of by the Client using appropriate licensed services.
10.3 The Client must inform the Company if any area to be cleaned contains potentially hazardous substances, including chemicals, sharps, bodily fluids or biohazards. The Company reserves the right to refuse to handle such materials and may terminate the Service if safety cannot be assured.
10.4 Where the Service includes basic removal of bagged household waste generated during the cleaning visit, this will be limited to reasonable quantities that can be disposed of in the Client’s usual domestic or commercial waste facilities at the Premises.
10.5 The Company aims to use cleaning products in a manner that is safe, efficient and mindful of the environment. Where possible, eco friendly products may be used, subject to suitability for the surfaces being cleaned.
11.1 The Client must report any alleged damage or breakage believed to have been caused by a Cleaner as soon as reasonably possible, and in any event within 24 hours of the visit, providing reasonable evidence and details.
11.2 The Company will investigate any reported incident and, if it is found that the damage was caused by the Cleaner’s negligence, the Company may arrange repair, replacement or compensation, subject to the limitations set out in these Terms and Conditions and the limits of applicable insurance cover.
11.3 The Company is not responsible for damage resulting from wear and tear, defective materials, poor installation, or items that are not suitable for normal cleaning processes.
12.1 The Company is committed to maintaining high standards of health and safety for its staff and Clients. Cleaners are expected to work in a safe and respectful manner at all times.
12.2 The Client must not request or require any Cleaner to undertake tasks that are unsafe, illegal or outside the agreed scope of work.
12.3 The Company will not tolerate abusive, threatening or discriminatory behaviour towards any Cleaner or representative. In such circumstances, the Company may immediately withdraw the Cleaner and cancel the Service without refund.
13.1 The Company will collect and process personal data relating to the Client for the purposes of managing bookings, providing Services and handling payments and enquiries.
13.2 The Company will take reasonable steps to ensure that personal data is protected and used in accordance with applicable data protection legislation in the United Kingdom.
13.3 The Client is responsible for ensuring that any personal information supplied is accurate and up to date.
14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the Company’s operations.
14.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or by a regulatory authority.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or representations.
16.4 The Client may not assign, transfer or subcontract any of their rights or obligations under these Terms and Conditions without the Company’s prior written consent. The Company may assign or subcontract its rights and obligations, provided this does not reduce the level of service to the Client.
By booking a cleaning service with Cleaners Sutton, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
There is no need to burn a hole in your pocket when hiring professional cleaners Sutton for your cleaning needs. Simply call us today and get your biggest discount!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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